Explain Learning Privacy Policy

Last modified: April 17, 2023

We at Explain Learning, LLC (referred to herein as "Explain Learning," "Company," "We," or "Us") respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or your student or that you may provide when you visit the website http://explainlearning.com/ or use our software applications and/or software-as-a-service and/or mobile applications (the website, the software applications, software-as-a-service, mobile applications and all other services referred to herein as the “Website” or “Application”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website or Application.
  • In email, text, and other electronic messages between you and this Website or Application.
  • Through mobile and desktop software applications you download or access from this Website, which provide dedicated non-browser-based interaction between you and this Website or provide to you a software-as-a-service.
  • In conjunction with downloading and using the Application.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • Us offline or through other means, including third party websites (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Application. By accessing or using this Website or Application, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website or Application after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13 are Prohibited from Using the Website and Application. In addition, Children Between the Ages of 13 and 18 May use the Website or Application, But Only With Consent of a Parent or Guardian.

While the Website or Application may be used to manage the personal development of persons of any age, our Website and Application are not intended to be used by children under 18 years of age without consent of their parent or guardian. In addition, no one under age 13 may provide any information to or on the Website or Application, regardless of whether they have parental consent or not. We do not knowingly collect personal information from children under 13. If you are under 13, or if you are between the ages of 13 to 18 years and do not have the consent of your parent or guardian, do NOT use or provide any information on this Website, Application, or through any of its features, register on the Website or Application, use any of the interactive or public comment features of this Website or Application, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at phone (505) 796-5956 or email mitch.m.21946@gmail.com

Information We Collect About You and How We Collect It

We may collect several types of information from and about users of our Website and Application, including information:

  • By which you may be personally identified, for example, you or your student’s name, postal address, e-mail address, telephone number, social security number, student identification number, or any other identifier by which you or your student may be contacted online or offline. Educational data including grades, personal evaluations, and recommendation letters ("personal information");
  • That is about you but individually does not identify you; and/or
  • About your internet connection, the equipment you use to access our Website or Application, including mobile devices, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • From other people and entities, including parents, guardians who may transfer it to us;
  • Automatically as you navigate through the site and application. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website or Application. This includes information provided at the time of registering to use our Website or Application, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website or Application.
  • Information about your school, classes, courses, and course materials.
  • Records and copies of your correspondence (including email addresses) with us, if you contact us.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website or Application, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile. please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website or Application with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website and Application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website and usage on our Application, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer/mobile phone and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties - it helps us to improve our Website and Application and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website and Application according to your individual interests.
  • Recognize you when you return to our Website or Application.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of the Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Explain Learning, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We may tie this information to personal information about you, including personal information that we collect from other sources or that you provide to us.

Student Users that are Children

Protecting the privacy of our student users that are children age 13 to 18 years of age (“children”) is one of our priorities. For that reason, we created certain features designed to help protect personal information relating to all students creating accounts on our site (“student users”). Explain Learning seeks parental consent for all student user accounts for users under the age of 18. Most if not all actions a student user can take in regard to their personal information will be done with parental consent. Explain Learning attempts to restrict a student user’s access to certain features that could result in disclosure of personal information by the student user.

If you are a parent or guardian (“parent”) and discover that your child has a registered account with our Website or Application without your consent, please alert us at mitch.m.21946@gmail.com.

Students must always sign up as a student during the account registration process, never as any other type of user.

If you are a parent, you may provide consent for your child’s registration via email. Parents may revoke a child’s permission to use the Website and Application by emailing mitch.m.21946@gmail.com to delete the account.

After the age of 18, a student user is given the full ability to manage their student user account as if they were a parent.

Third-Party Use of Cookies

Some content or applications, including advertisements, on the Website and Application are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website, Application, and their contents to you.
  • To provide you with information, products, or services that you request from us or that we think you may like.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account/subscription, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website, Application, or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website and Application.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties' services that may be of interest to you.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or that you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Explain Learning’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Explain Learning about our Website and Application users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Explain Learning, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your data. You can also always opt-out by logging into the Website or Application and adjusting your user preferences in your account profile, checking or unchecking the relevant boxes or by sending us an email with your request to mitch.m.21946@gmail.com.
  • Promotional Offers from Explain Learning. If you do not wish to have your email address and/or contact information used by the Explain Learning to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your data (the order form/registration form) or at any other time by logging into the Website or Application and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to mitch.m.21946@gmail.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to Explain Learning as a result of a product purchase, warranty registration, product service experience or other transactions.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by selecting the opt-out option in your account settings.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website or Application and visiting your account profile page.

We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website or Application, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website and Application users. Proper access and use of information provided on the Website or Application, including User Contributions, is governed by our terms of use.

Data Retention

We will retain your information for as long as your account exists and will remove your information in due course after your account is closed.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website and Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website or Application like message boards. The information you share in public areas may be viewed by other users of the Website or Application.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or Application. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or Application.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website and Application home pages. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website, Application, and this privacy policy to check for any changes.

Contact Information

To ask questions, coordinate your privacy concerns or comment about this Policy and our privacy practices, contact our privacy officer at:


or via our phone number:

(505) 796-5956